Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at inquiries.michelle@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at inquiries.michelle@gmail.com.


1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The product is unused, unopened, and in its original packaging.
  • The product is in its original condition and includes all labels, seals, and accessories.
  • You provide your order number or proof of purchase.
  • The product has not been damaged due to improper storage, handling, or use.

For hygiene and safety reasons, opened, used, or partially used skincare products cannot normally be returned, unless the product is defective, damaged, or incorrect.

2. Damaged or Incorrect Items

If you receive a product that is damaged, defective, expired, leaking, or different from what you ordered, please contact us within 48 hours of delivery.

Please send us:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

Once we verify the issue, we may offer a replacement, store credit, or full refund, depending on the circumstances.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

4. Change of Mind

If you change your mind after purchasing a product, you may request a return within the eligible return period, provided the product remains unopened, unused, sealed, and in its original condition.

Return shipping costs for change-of-mind returns are the customer's responsibility.

5. Products That Cannot Be Returned

For health, hygiene, and safety reasons, we do not accept returns for:

  • Opened or used skincare products
  • Products without their original seal or packaging
  • Products that have been damaged after delivery through improper use or storage
  • Gift cards
  • Clearance or final-sale items, where clearly stated at the time of purchase

6. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange where stock is available. If the replacement is unavailable, you may be offered a refund or store credit.

7. How to Request a Return

To request a return, please contact our customer support team with your order number, product name, reason for return, and any relevant photos.

Please do not send products back without receiving return instructions from us first.

8. Important Note About Skincare

Skincare products can affect individuals differently. A product causing irritation or not producing the expected results does not necessarily mean that the product is defective.

We recommend checking the ingredient list and, where appropriate, performing a patch test before using a new product. If you experience a serious or persistent reaction, discontinue use and seek appropriate medical advice.

9. Policy Changes

We reserve the right to update this Refund & Return Policy when necessary. Any changes will be posted on this page with the updated date.

Contact Us

For questions about returns, refunds, or exchanges, please contact our customer support team:

Email: [your email address]
Phone/WhatsApp: [your contact number]
Business Address: [your business address]