Shipping policy
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual. We appreciate your patience during these periods.
2. Delivery Times
Orders may take up to 14 business days to be delivered. However, most orders are expected to arrive within approximately 7 business days.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, customs, or other circumstances beyond our control.
3. Shipping Charges
Shipping fees are calculated based on your delivery location, order size, weight, and selected shipping method.
The applicable shipping fee will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions subject to specific terms and conditions.
4. Order Tracking
Where tracking is available, you will receive your tracking information once your order has been dispatched.
Please allow some time for the tracking information to become active after your order has been handed over to the courier.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the package.
Please contact us as soon as possible if you notice an error in your shipping information.
6. Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in checking its status with the courier.
Once an order has been handed over to the courier, delivery times may be outside our direct control.
If a parcel is confirmed as lost by the courier, we will work with the courier to resolve the issue and may provide a replacement or refund, depending on the circumstances.
7. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and products before opening or as soon as possible after delivery.
Contact us within 48 hours of receiving the order with your order number and photographs so that we can investigate and assist you.
8. International Shipping
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.
We cannot guarantee that every product can be imported into every country. Customers are responsible for checking their country's applicable import restrictions before placing an international order
9. Delivery Attempts
If the courier is unable to deliver your order because no one is available, the address is incorrect, or delivery instructions cannot be followed, additional delivery attempts or charges may apply.
Please ensure that someone is available to receive your package when required.
10. Contact Us
If you have questions about your order or shipping, please contact us:
Email: inquiries.michelle23@gmail.com